heyanimalGet the app HEYANIMAL SUPPORT
A little help. A little clarity.
Your animal moments matter. Here’s how to manage your account, your photos and your subscription.
Get in touch
In the app, open Profile → Settings → Edit profile · Privacy & support. Describe the issue under Get help. Include the app version and what happened, but never send a password, sign-in code or payment-card details.
Email support@heyanimal.app, including if you cannot sign in. For content reports, include the post or profile link and a short explanation.
HeyAnimal is provided by Danillo van Hetten.
Sign-in code hasn’t arrived?
Check the address you entered and your spam folder. Wait for the resend timer, then request a fresh code. Use the most recent email; older codes may no longer work.
Who can see my photos?
Private moments are yours. Friends moments are shared with accepted friends. Public moments can be discovered and shared more widely. The Drafts & private section of your profile is visible only to you.
Sharing has a 24-hour window after capture. The countdown is a guide; the server confirms eligibility. A closed sharing window does not delete your private memory or make an existing published post disappear.
Why is my submission waiting?
Photos submitted to Friends or Discover, comments, profile names and shared album text wait for safety review before appearing socially. Where offered, you can choose Use automatic safety check and explicitly allow OpenAI to screen that submission. A clean result can approve it automatically; a warning or processing failure leaves it for human review. You can choose human review instead. Add a caption and choose a country for a social photo. You can keep a photo Private instead. A review does not reset its sharing deadline.
If you disagree with a moderation decision, open Moderation appeal in Privacy & support. Include the content reference and what you would like reviewed. You can read the response in your support history.
Safety and response times
The operator checks reports and support daily. This is not a 24-hour emergency service. During planned absence without moderator cover, social publication and access may be paused; private memories, privacy controls and requests remain available. Support can queue during a pause. If someone is in immediate danger, contact the appropriate local emergency service.
A moment is waiting to sync
Keep HeyAnimal installed and reconnect to the internet. Open Profile → Settings → Sync saved moments. Photos waiting on this iPhone are not yet safely stored in your online account. Uploading later does not restart the sharing window.
Manage HeyAnimal+
Apple manages billing. On your iPhone, open Settings → your name → Subscriptions → HeyAnimal. Cancelling renewal is separate from deleting your HeyAnimal account.
To restore an existing eligible purchase, sign in to the correct Apple and HeyAnimal accounts and use Restore purchases in HeyAnimal+. You can request an Apple refund at reportaproblem.apple.com.
Report or block
Open a post or comment’s menu to report content. A post’s menu also offers blocking. Include a clear reason. Do not contact or confront someone on our behalf.
Delete your account
In Profile → Settings → Edit profile · Privacy & support, find Delete account. A recent sign-in and a final confirmation are required. Deletion removes your account and associated content; it cannot be undone. Cancel any Apple subscription separately before deleting if you do not want renewal.